Implementation Specialist


At, we have developed a data-driven suite of tools designed to help supercharge your business. Deliver personalized, omnichannel experiences that your customers expect, the smart way. Not just for eCommerce but for all commerce!

With the launch of our SaaS solutions, we are growing rapidly. To help with our growth, we are seeking an experienced Implementation Specialist to join our team. As part of the onboarding team, you’ll work with customers in executing the technical onboarding of the suite of tools. You will play an integral role in the customers’ first 90 days, ensuring that they receive an exceptional onboarding experience. You will be responsible for all aspects of the onboarding lifecycle, enabling customers to have a seamless and enjoyable transition into Breadstack. You’ll collaborate with teams across the business to implement services in scope, provide guidance on best practices, and drive implementation progress. You are regarded as a trusted client advisor helping ensure that the solutions meet each customer’s unique requirement while setting up services correctly and smoothly. Your primary function will be to ensure the success of the customer’s implementation.


Key Responsibilities

  • Manage multiple customer onboarding projects from kickoff to launch
  • Provide exceptional service experience throughout the customers’ onboarding journey
  • Build strong relationships with customers, ensuring their retention and full satisfaction
  • Deliver live training sessions to drive adoption and stickiness
  • Investigate and/or escalate customers’ technical issues and ensure it’s resolution
  • Identify and execute on upsell opportunities when appropriate
  • Work closely with Sales and Support to ensure a seamless handoff experience
  • Work closely with Product in providing customer feedback, helping us build the most high-impact product for our customers


Required Skills and Qualifications

  • You have 2+ years of customer onboarding/implementation experience at a tech company
  • You have excellent project management skills, with the ability to effectively manage multiple competing tasks and priorities
  • You are a strong communicator with excellent interpersonal skills
  • You are able to understand customer needs and deploy appropriate strategies to ensure that they are met in a timely manner
  • You have the ability to translate difficult technical concepts into simple digestible language
  • You analyze challenges proactively and brainstorm effective solutions
  • You have immaculate attention to detais

    Thank you for your interest in Breadstack Technologies Inc. Please take a moment to complete your application. We look forward to receiving your CV and discussing our job opportunities with you!